"It has equally reinforced what I do already and taken my understanding of this to a much higher level.
It will break down what you think you know and then rebuild it to much bigger than it was. Lots to practise!"
"On a personal note, I really enjoyed the 4 days. I spent the next week explaining different aspects of the journey to my Wife and Brother, who both deal with the public in their daily working lives. It was only during these conversations that I realised how much I had taken in over the 4 days."Read more ...
Richard Scanlon, Outbound Team Leader at Customer Experience Unit, Vodafone IrelandMore Testimonials